Introduction to Communication in Health and Social Care

SHC 21 Introduction to communion in health, social cargon or childrens and young citizenrys square offtings 1. Understand why parley is definitive in the invent setting 1. 1 People exceed by many ship squeeze out buoyal including non-verbal highlighting facial expression, eye contact, body language, physical gestures such as touch, dress and behavior, along with verbal including tone and sea dog of voice. The age and experience of a psyche one is communicating with, also dictates somewhat the pith of vocabulary i. words and terms used too . People communicate to share ideas, cultivation, educate, build relationships, express timberings and emotions, to be social, ask questions and expand their fellowship and share varied experiences. 1. 2 Effective communication affects every aspects of act upon. talk to a child, parent, survive colleague, friend or boss, takes on a word form of different levels of communication. Maybe more smiles are given when lecture to a c hild rather than to a boss figure.Also read How and When to want Advice About Communication Introduction to Communication in Health and friendly CareHaving a good understanding of effective communication in the work place, derriere dish out avoid misinterpretation and misunderstandings especially inhering in ensuing a safe work place. Talking and listening to work colleagues, children and parents builds professional and personal relationships, patroning establish trust between all parties. 1. 3 Observing reactions when communicating with state are especially heavy to ensure understanding on twain parties. Maybe you energise hold that they whitethorn non be feeling well, are feeling no-account or are excited round something through their body language.Reading persons expression can tell you a lot well-nigh the mood the person is in. Avoiding eye contact, can also indicate that the person feels uneasy. If soul is angry, they whitethorn need time to calm down, acknowl edging nations actions and reactions can help lift or diffuse a situation. It is not advisable to expect to verbally talk to someone from a different country who does not understand you, maybe you can render the help of a translating program to help communicate or use picture cards. If someone has especial(a) auditory modality and sight, nsure youre not in a dimly illume room and use visual acquired immune deficiency syndrome in bigger gull to help the person understand what your communicating to them. Being able to fuck the shipway in people communicate even without words is important to understand and be aware of. 2. Be able to meet the communication and language needs, wishes and preferences of the personists 2. 1. To reclaim out an individualistics communication and language needs, wishes and preferences there are many ways to discovery out this entropy, it could be from the individual themselves, from a parent, teacher, friend of the individual or their carer.T here may be care notes, medical notes or documents from authorities which you can admission to fetch this information if no rules of confidentiality are broken, so you can see how theyre being managed, ways of communicating that helps and any progresses that have been made. Some preferences may also be based on the individuals beliefs, values or culture. It is important not to judge people for they may resist communication for precaution of being judged or reprimanded. Offer reassurance virtually confidentiality and explain what this means. Also shuffling sure the setting is fit for purpose, privacy is important.The individual and care role player should not hold a personal and private discussion in a room full of people, whereby the conversation could be overheard. 2. 2 border communication methods that meet the individuals needs wishes and preferences could hold using a louder pitch in voice when talking to someone who has hard of hearing and ensuring there is no backgroun d distractive noise. If someone has difficulty reading, audio books can help. If an individual has dyslexia, wherefore reading the information out loud to them, can help them better understand .A child having difficulty in remembering, may find a tape or video recorder a extensive assistive technology aid. A wheelchair user can talk to people at eye level if the unaided person sits down on a chair making some(prenominal) feel more pleasant when having a conversation and if a person cannot communicate properly via a disability, flash/need cards can be designed, allowing the person to learn which card they would like, ie TV, cup of tea, book, food or toilet. In the scale of a foreign language being spoken, the help of a translator or interpretation service can assist. 2. You can show how and when to seek advice well-nigh communication if you feel unsure about something, maybe a physical incident may have taken place which crazy you, maybe something was thrown at you. Sometimes complex cases need excess assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the inevitable skill set to deal with certain communication problems.Professional traffic to ensure individuals receive the very best care and support is essential to provide the best service you can for them. 3. Be able to foreshorten barriers to communicate 3. 1 There are many barriers to communicate both visible and invisible. oneness of the most common starts with oneself. One must trade name sure that the language used is one that the individual can understand. It is no use talking to someone about abbreviations, slang or acronyms when shortcutting talk, is not commonly used by the person youre speaking to, ie theyre not in the circle/workplace which those shortcuts/terms are commonly used.Individuals may not clearly understand what you are state to them if those terms are used. If someone is hard of hearing then art them on a telephone would not be recommended unless they had specialist equipment utilise to improve the quality of the call so they could hear you properly. If someone comes from a different country, then language can present barriers too. Other barriers could include emotional distress, health issues, cultural differences and environmental problems 3. 2 Demonstrate how to take down barriers to communication in different ways.One of the most important factors would include making the other person feel at ease and comfortable with you. They should feel happy and safe in your company. Use friendly facial expressions, be encouraging and actively listen and acknowledge what theyre saying to you. plow clearly and not too fast. Remove any distractions such as background noise and make sur e any hearing aids an individual has, is working correctly. Use non-verbal methods to communicate interest, sympathy or understanding.Repeat things when necessary and make sure the physical environment is ideally suited to the individual especially if they have a physical disability, where being confined to a wheelchair makes it impossible to meet you on the 1st floor if there is no lift in the building. 3. 3 The ways to check that communication has been still could include a recap of the conversation so that the messages discussed are re-confirmed and agree by both parties. If communication has not been understood then press release over what was said is essential and maybe in a different way to ensure agreement and understanding is reached.Summaries , clarity and agreements between both parties should ensure effective communication has been understood. 3. 4 Identifying authors of information and support or services to enable more effective communication can be sourced from a va riety of organisations and experts. For example someone who is blind or discharge blind, may benefit from learning about the national charity, RNIB Royal topic Institute of Blind People. A telephone number can be offered to the individual so they can make contact with the charity. Someone who is experiencing hearing loss, could contact Action on Hearing Loss and learn oral fissure leading.Elderly could make contact with Age UK. The internet is a great source of information along with local library, community centers and workplace. Condition specific organisations including cystic Fibrosis, Cancer Research and the Stoke Association allow people to access their services for further information and understanding. Translator (changing written text into another(prenominal) language ) or interpretation services ( converting spoken language into another) can also assist along with advocacy services for people who find it difficult to speak up for themselves, including GOV.UK website, Ac tion for protagonism website,The Independent Complaints Advocacy Service (ICAS) and Diabetes UK advocacy service 4 Be able to moderate principles and practices relating to confidentiality at work 4. 1 The term confidentiality means a set of rules or a promise that limits access to, or places restrictions upon, certain types of information. One cannot discuss a persons private conversation, make remonstrate about them to another person or pass over their documents to someone whom has no immediate need for this information. You cannot divulge their details to other people without their consent first. . 2 Confidentially can be demonstrated in day to day communication in line with agreed ways of working by the following If a medical emergency takes place, the paramedics, doctors may need access to the patients medical history notes. If someone moves care family lines, then the new home would need the individuals private papers from the previous home If someone was critically ill, information about their health would be passed to their coterminous of kin Organisations have their own policies and procedures showing circumstances in which information can be disclosed.These can usually be located inside the HR Dept. 4. 3 Information might need to be passed on in the following circumstances Court hearing Hearing, learning about or seeing abuse of children or elderly adults Community bulwark and public health (Alerting the authorities if youre aware and know about a potential outbreak of a virus/disease) Suicide attempt, by contacting a relevant body ie Police Risk to the individual or risk at others nearby the individual 4. One may need to seek advice about confidentiality and if it should be maintained, if one is uncertain about the next steps, has concerns or been informed of something by the individual including that they are terrible of a situation, by talking it through with the manager, they can offer advice and expert information in how to deal w ith certain circumstances. Also by referring to the companies form _or_ system of government and procedural guidelines, which would cover data protection act, code of practice, freedom of information act, general right of access and whistle blowing.