Review Questions Essay Example for Free

Review Questions EssayWhat are some factors (patterns of behavior) that project a companys enculturation? List several examples from organizations you work in. The factors that are most important in the creation of an organizations culture implicate founders values, preferences, and industry demands. A companys culture, particularly during its early years, is inevitably fasten to the personality, background, and values of its founder or founders, as well as their vision for the future of the organization.It is shaped in the early days of a companys history. When ent repreneurs establish their own businesses, the way they want to do business determines the organizations rules, the structure set-up in the company, and the people they hire to work with them. While founders doubtless exert a powerful influence over corporate cultures, the industry characteristics also play a role. Industry characteristics and demands act as a force to create similarities among organizational cul tures.For example, despite some differences, some(prenominal) companies in the insurance and banking industries are stable and rule oriented, many companies in the high-tech industry choose innovative cultures, and companies in the nonprofit industry tend to be people oriented. 3. What are three study elements that complicate hearing? Give customer-service related examples of each. The three elements that complicate comprehend comprise the internal, environmental and reciprocal elements. To start with, internal elements involve the use of words at a level that the hearer faecal matter hear, and the most importantly, can understand.Talking loudly and nonsensely or meaninglessly can totally deviate your customers from doing business with your company. The customer services on the phone can result in such(prenominal) scenario if the voice of the customer rep is too low or too loud, or the line is not clear or s/he uses very technical words that the receiver cannot understand. S econdly, the environmental factors which determine what we are able to listen to and what we cannot. These factors can impact our individual ability to listen and our organizations listening capacity, as well.These factors include Our individual listening capacity, the presence of noise, and the use or misuse of gatekeepers. (Timm, Paul, Pg. 43) In contrast to the environmental elements of the listening process, the interactional elements concern internal psychological processes that are not as easily identified. Two such psychological elements deserve careful consideration self-centeredness and self-protection.